Terms And Conditions

These Terms and Conditions ("Agreement") govern your use of our website and your purchase of jewelry from Obsidian Jewelry LLC ("we," "us," or "our"). By accessing our website and placing an order, you agree to be bound by this Agreement. Please read these terms carefully before proceeding with any purchase.

  1. Product Ordering and Production
    1.1. Jewelry Produced on Order-to-Order Basis: Every order is custom-made, and the production of your jewelry begins once your order has been placed. Each piece is meticulously crafted to your specifications and preferences.
    1.2. Production Time: Please note that due to the custom nature of our jewelry, the production time typically takes between 5-7 business days. The time for your order to be shipped depends on the build time required for your specific piece.
  2. Ordering Process
    2.1. Order Placement: When placing an order, please provide accurate and complete information regarding your desired product, including size, metal type, gemstone preferences, and any other customization details.
    2.2. Order Confirmation: Once we receive your order, we will send you an order confirmation email, which will include the details of your purchase and an estimated production and delivery timeline.
  3. Payment
    3.1. Pricing: All prices displayed on our website are in [currency] and are subject to change without notice.
    3.2. Payment Methods: We accept payment via credit/debit card, bank transfer, or other methods as specified on our website. Payment must be made in full at the time of placing the order.
  4. Shipping and Delivery
    4.1. Shipping: We offer worldwide shipping. Shipping costs and estimated delivery times will be provided during the checkout process.
    4.2. Customs and Duties: Please note that international orders may be subject to import duties, taxes, and customs fees. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.
    4.3. Estimated Delivery Time: The estimated delivery time includes the production time and the shipping time. As each order is custom-made, the estimated delivery time may vary.
  5. Returns and Exchanges
    5.1. Returns Policy: We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, you may return the product within 14 days of receiving it, provided it is in its original condition, unworn, and undamaged.
    5.2. Return Procedure: To initiate a return, please contact our customer service team within the specified timeframe. We will guide you through the return process and provide you with the necessary instructions and shipping address.
    5.3. Refunds: Once we receive the returned item and verify its condition, we will issue a refund to the original payment method within a reasonable timeframe.
  6. Warranty and Repairs
    6.1. Warranty: Our jewelry is backed by a [number]-year warranty against manufacturing defects. This warranty does not cover normal wear and tear, damage caused by accidents, misuse, or improper care.
    6.2. Repairs: If your jewelry requires repairs within the warranty period, please contact our customer service team for assistance. Repairs may be subject to additional fees depending on the nature of the repair.
  7. Intellectual Property
    7.1. Ownership: All intellectual property rights, including trademarks and copyrights, relating to our website, products, and content are owned or licensed by us. Any unauthorized use, reproduction, or distribution is strictly prohibited.
  8. Limitation of Liability
    8.1. Our liability for any claim arising out of your use of our website or purchase of our products shall not exceed the total amount paid by you for the specific product(s) giving rise to
    8.2. We shall not be liable for any indirect, consequential, or incidental damages arising from your use of our website or products.
  9. Governing Law and Jurisdiction
    9.1. This Agreement shall be governed by the laws of [Jurisdiction]. Any disputes arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction].

By using our website and making a purchase, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of this Agreement, please refrain from using our website or making a purchase.